Privacy Policy
Your privacy matters to us. This policy explains how TrueQuest Learning Hub LLP collects, uses, and protects your personal information.
Data Security
Your information is stored securely and protected from unauthorized access.
Transparency
We are clear about what we collect and why — no hidden practices.
Your Rights
You have full rights to access, update, or delete your personal data.
Table of Contents
- 1. Who We Are
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Legal Basis for Processing
- 5. How We Share Your Information
- 6. Data Retention
- 7. Your Rights & Choices
- 8. Cookies & Tracking
- 9. Children's Privacy
- 10. Third-Party Links
- 11. Data Security
- 12. Marketing Communications
- 13. Changes to This Policy
- 14. Contact & Grievance Officer
Who We Are
TrueQuest Learning Hub LLP is a professional training institute registered under the laws of India, with its principal place of business at Wayanad Trade Centre (WTC), Kolagappara, Sulthan Bathery, Wayanad, Kerala — 673591.
We offer industry-focused professional training programs including Payroll and Human Resource Management and AI Integrated Digital Marketing Mastery. This Privacy Policy applies to all individuals who visit our website, enquire about our programs, or enroll as students.
For the purpose of this policy, "we", "us", and "our" refer to TrueQuest Learning Hub LLP. "You" refers to any individual whose personal data we process.
Information We Collect
We collect information in the following ways:
| Category | Examples | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, gender, photograph | Enrollment form, in-person registration |
| Contact Information | Phone number, email address, home address | Enquiry form, WhatsApp, enrollment form |
| Academic Information | Qualification, institution name, certificates | Enrollment form, document submission |
| Financial Information | Fee payment records, transaction references | Fee receipts, payment portal |
| Program Performance | Attendance, assessment scores, project submissions | Internal LMS, trainer records |
| Usage Data | IP address, browser type, pages visited, time on site | Website cookies and analytics tools |
| Communication Records | WhatsApp chats, emails, enquiry messages | When you contact us directly |
| Media & Testimonials | Photos, videos, written reviews (with consent) | Events, graduation, social media |
We do not collect sensitive personal data such as biometric information, financial account credentials, or medical records, unless specifically required and with your explicit consent.
How We Use Your Information
We use your personal information only for legitimate, clearly defined purposes:
- Program Administration: To process your enrollment, manage attendance, assessments, and issue certificates upon completion.
- Communication: To send you updates about your program, schedules, fee reminders, and important notices via phone, email, or WhatsApp.
- Placement Support: To share your profile (with your consent) with hiring partners and internship providers as part of placement assistance.
- Marketing & Promotions: To promote our programs through brochures, social media, and digital advertising — including the use of student success stories and photographs, only with prior consent.
- Service Improvement: To analyse how our website and programs are used in order to improve the quality of our offerings.
- Legal & Regulatory Compliance: To comply with applicable laws, court orders, regulatory requirements, or government directives.
- Certification Processing: To submit your details to certification bodies such as CTDS for government-recognized certificate issuance.
Legal Basis for Processing
We process your personal data on one or more of the following legal grounds:
- Contractual Necessity: Processing is required to deliver the program you have enrolled in and to fulfil our obligations to you as a student.
- Legitimate Interest: We have a genuine interest in improving our programs, communicating with prospective students, and maintaining the security of our systems.
- Consent: For specific activities such as using your photograph for marketing or sharing your profile with employers, we rely on your explicit and freely given consent. You may withdraw consent at any time.
- Legal Obligation: We are required by law to retain certain records for a specified period and to comply with regulatory authorities.
How We Share Your Information
We do not sell your personal data to any third party. We may share your information in the following limited circumstances:
- Certification Authorities: Your name and academic details may be submitted to CTDS or other authorized certification bodies for certificate processing.
- Hiring & Placement Partners: With your explicit consent, your resume and profile may be shared with employers and internship providers as part of our placement support process.
- Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, managing communications, or providing cloud-based services — strictly under confidentiality agreements.
- Legal Authorities: We may disclose information when required by law, court order, or a government authority, or to protect the rights and safety of TrueQuest, its staff, or students.
- Business Transfers: In the unlikely event of a merger, acquisition, or restructuring, your data may be transferred as part of the business assets, with appropriate notification to you.
⚠️ We will never share your personal information with third-party advertisers or data brokers. Any sharing is strictly limited to what is necessary for the stated purpose.
Data Retention
We retain your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law.
| Data Type | Retention Period |
|---|---|
| Enrollment & Identity Records | 5 years from program completion |
| Fee & Payment Records | 7 years (as required by Indian tax law) |
| Attendance & Assessment Records | 3 years from program completion |
| Placement Records | 3 years from placement date |
| Marketing Consent & Media | Until consent is withdrawn |
| Website Usage & Cookies | Up to 12 months |
| Enquiry & Communication Records | 2 years from last contact |
After the retention period, personal data will be securely deleted or anonymized.
Your Rights & Choices
As an individual whose data we process, you have the following rights under applicable Indian data protection principles:
Right to Access
Request a copy of the personal data we hold about you at any time.
Right to Correction
Request correction of any inaccurate or incomplete personal data.
Right to Deletion
Request deletion of your data, subject to legal retention obligations.
Right to Portability
Request your data in a structured, commonly used format for transfer.
Right to Object
Object to your data being used for marketing or profiling purposes.
Right to Withdraw Consent
Withdraw consent for marketing, photographs, or profile sharing at any time.
To exercise any of these rights, please write to us at info@truequestlearning.com or call us at +91 97470 03913. We will respond within 30 days of receipt of your request.
Cookies & Tracking
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. The types of cookies we use are:
You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect your experience on our website.
Children's Privacy
Our programs are designed for individuals who have completed their 12th standard or equivalent, and our website is not directed at children under the age of 16.
We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@truequestlearning.com and we will take prompt steps to delete such data.
Third-Party Links
Our website and communications may contain links to external websites, social media platforms, or third-party services (such as Google, Meta, LinkedIn, or YouTube). These links are provided for your convenience and information.
TrueQuest Learning Hub LLP is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external site you visit through our links.
Clicking a third-party link leaves our website. We have no control over what information those sites may collect about you.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or disclosure. These measures include:
- Access controls ensuring only authorized personnel can access student records.
- Secure storage of physical documents and digital records.
- Use of HTTPS encryption on our website to protect data transmitted online.
- Regular review of our data handling practices and security procedures.
- Staff awareness and training on data privacy responsibilities.
⚠️ While we strive to protect your data, no method of transmission over the internet is 100% secure. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
Marketing Communications
With your consent, we may send you information about new program batches, upcoming events, expert sessions, offers, and other updates related to TrueQuest Learning Hub LLP via:
- WhatsApp messages and broadcast lists
- Email newsletters and promotional emails
- SMS notifications
- Social media (Facebook, Instagram, LinkedIn)
You may opt out of marketing communications at any time by replying "STOP" to any WhatsApp or SMS message, clicking the unsubscribe link in any email, or contacting us directly at info@truequestlearning.com.
✅ Opting out of marketing will not affect any service-related communications regarding your active enrollment or program progress.
Changes to This Policy
TrueQuest Learning Hub LLP reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page.
- Notify enrolled students via email or WhatsApp where the change is significant.
- Post a notice on our website homepage for a reasonable period.
We encourage you to review this policy periodically. Your continued use of our website or services after a policy update constitutes acceptance of the revised terms.
Contact & Grievance Officer
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our designated privacy officer:
- Institute: TrueQuest Learning Hub LLP
- Address: Wayanad Trade Centre (WTC), Kolagappara, Sulthan Bathery, Wayanad, Kerala — 673591
- Email: info@truequestlearning.com
- Phone / WhatsApp: +91 97470 03913
- Response Time: We aim to respond to all privacy-related queries within 30 days.
If you are not satisfied with our response, you may escalate the matter to the appropriate regulatory authority under Indian law.
Questions About Your Privacy?
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